Frequently Asked Questions
Everything you need to know about shopping at Wei's Western Wear.
How do I determine my correct cowboy boot size?
Most of our western boots run true to size, but we recommend sizing down a half size for brands like Ariat or Lucchese if you prefer a snug fit. Check our detailed size guide on each product page for specific measurements.
What is your return policy for hats and apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that felt hats must be returned in their original protective packaging to prevent reshaping during transit.
Do you offer international shipping?
Yes, we ship our western wear globally. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
How should I care for my leather goods?
To maintain the quality of your boots and belts, we recommend regular cleaning with a damp cloth followed by a high-quality leather conditioner. Avoid direct heat sources when drying wet leather.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
Are your exotic skin products ethically sourced?
Yes, all of our exotic leather products, including alligator, ostrich, and python, are sourced from suppliers that comply with CITES regulations and ethical harvesting standards.